Some older people need extra, intensive support to access aged care services and other supports in the community.
In these situations, a care finder may be able to help.
Care finders is a free service. It exists to support vulnerable people – who have no one else who can support them – to learn about, apply for and set up support services.
Who can use the care finder service?
How does the care finder service work?
What help can care finders provide?
How do I contact a care finder organisation?
Who can use the care finder service?
The care finder service is not available for everyone. It is specifically for vulnerable older people who need intensive support to access aged care and other local services.
To receive care finder support, a person must:
- have no carer or support person who can help them, or
- not have a carer or support person they feel comfortable or trust to support them, and
- be eligible for government-funded aged care (use the Eligibility checker to learn more).
In addition, they should have one or more of these reasons for needing intensive support:
- have difficulty communicating because of language or literacy problems
- find it difficult to understand information and make decisions
- be reluctant to engage with aged care or government
- be in an unsafe situation if they do not receive services.
If someone doesn’t meet the criteria above there are a range of other support options available. Learn more on the Getting support in aged care page.
How does the care finder service work?
If someone requires this support, then a local care finder organisation can connect them with a dedicated care finder.
The care finder will visit them, usually in person. This can be at their home or another place they would like to meet. They will ask questions to understand the person’s situation and support them to work through the steps to address their needs.
To find a local care finder organisation see How do I contact a care finder organisation below.
What help can care finders provide?
Care finders can help vulnerable older people navigate the aged care system and find support services to improve their quality of life. Care finders can help with both accessing services for the first time and changing or finding new services and supports.
They can help someone with:
- talking to My Aged Care on their behalf and arranging an assessment
- attending and providing support at the assessment
- finding and short-listing aged care providers in their area
- completing forms and understanding aged care service agreements
- checking-in once services are up and running to make sure everything is OK
- solving other challenges and connecting to supports in the community, such as health, mental health, housing and homelessness, drug and alcohol services and community groups.
How do I contact a care finder organisation?
There are care finder organisations across Australia. To help connect someone with this service, you can call any care finder organisation in your region.
When you call, you will need to answer some questions about why the person needs help from a care finder. The person must give consent for you to provide this information, so it is best if they are with you when you call.
Every care finder organisation can support people who meets the criteria for this service. However, some also focus on particular groups. See specific organisation details below.
Care finder organisations by state and territory
Primary Health Networks (PHNs) are responsible for managing care finder services, using their expertise and understanding of local community needs.
Care finder organisations are listed below and separated into state and territories by PHN.
You can see which PHN covers your region in the PHN locator map.
Australian Capital Territory
Australian Capital Territory
| Organisation | Referral phone / email | Locations served | Focus* |
|---|---|---|---|
| ACT Disability, Aged and Carer Advocacy Services Ltd. | Phone number: (02) 6242 5060 Email: adacas@adacas.org.au | ACT | |
| Community Services 1 | Phone number: 1800 960 938 Email: carefinder@communityservices1.org | ACT | |
| Meridian | Phone number: 02 6257 2538 Email: healthyageing@meridianact.org.au | ACT | LGBTIQ+ |
| Northside Community Service Limited | Phone number: 02 6171 8088 Email: carefinder@northside.asn.au | ACT | |
| Woden Community Services Incorporated | Phone number: 02 6147 3314 Email: Carefinder@wcs.org.au | ACT |
* All care finders can help people from all backgrounds. Focus means this is the main group helped.
New South Wales
Central and Eastern Sydney
| Organisation | Referral phone / email | Locations served | Focus* |
|---|---|---|---|
| Advance Diversity Services | Phone number: 02 9136 4780 Email: info@advancediversity.org.au | Bayside (West), Georges River, Sutherland | People from culturally and linguistically diverse backgrounds |
| Anglicare Sydney | Phone number: 1300 111 278 Email: carefinder.easternsuburbs@anglicare.org.au Website: https://www.anglicare.org.au/what-we-offer/more-aged-care-services/care-finder/ | Bayside (East), Randwick, Waverley, Woollahra | People who are homeless or at risk of homelessness |
| CASS Care Ltd | Phone number: 02 9789 4587 Email: carefinderservice@cass.org.au Website: https://casscare.org.au/services/care-finder-services/ | Burwood, Canada Bay, Canterbury, Inner West, Strathfield, Sydney | People from culturally and linguistically diverse backgrounds |
| Catholic Healthcare Limited | Phone number: 1800 571 244 Email: chl_care_finders@chcs.com.au | Sydney | People who are homeless or at risk of homelessness |
| HammondCare | Phone number: 1800 826 166 Email: HCAHCareNavigationService@hammond.com.au Website: https://www.hammond.com.au/care-navigation-service | Bayside (East), Georges River, Sutherland | People who are homeless or at risk of homelessness |
| Kurranulla Aboriginal Corporation | Phone number: 9528 0287 Email: carefinderservices@kurranulla.org.au | Sutherland | Aboriginal and/or Torres Strait Islander people |
| Sydney Local Health District | Phone: (02) 9767 4182 Email: SLHD-carefinders@health.nsw.gov.au | Burwood, Canada Bay, Inner West, Strathfield | |
| The Benevolent Society | Phone number: 1800 236 762 Email: customercare@benevolent.org.au | Across the Central and Eastern Sydney PHN Region (Bayside, Burwood, Canada Bay, Canterbury, Georges River, Inner West, Randwick, Strathfield, Sutherland, Sydney, Waverley, Woollahra) | People who are homeless or at risk of homelessness |
| Uniting (NSW.ACT) | Phone: 1800 411 817 Email: CareFindersNetwork@uniting.org | Across the Central and Eastern Sydney PHN Region (Bayside, Burwood, Canada Bay, Canterbury, Georges River, Inner West, Randwick, Strathfield, Sutherland, Sydney, Waverley, Woollahra) | People who are homeless or at risk of homelessness |
* All care finders can help people from all backgrounds. Focus means this is the main group helped.
Hunter New England and Central Coast
| Organisation | Referral phone / email | Locations served | Focus* |
|---|---|---|---|
| Anglicare | Phone number: 02 6701 8200 Email: tamworth@anglicare.org.au | Gwydir, Moree Plains, Narrabri, Gunnedah, Liverpool Plains, Tamworth, Walcha, Armidale, Glen Innes Severn, Inverell, Tenterfield, Uralla | |
| Bungree Aboriginal Association Limited | Phone number: 02 4350 0100 Email: enquiries@bungree.org.au | Central Coast, Lake Macquarie, Cessnock, Maitland | |
| Catholic Healthcare Limited | Phone number: 1800 571 244 Email: chl_care_finders@chcs.com.au | Cessnock, Maitland | People who are homeless/at risk of homelessness |
| Gunnedah Shire Council | Phone number: 02 67402240 Email: info@gococare.com.au | Gunnedah, Narrabri | People who are homeless/at risk of homelessness |
| HammondCare | Phone number: 1800 826 166 Email: HCAHCareNavigationService@hammond.com.au Website: https://www.hammond.com.au/care-navigation-service | Central Coast, Lake Macquarie and Newcastle | People who are homeless/at risk of homelessness People from culturally and linguistically diverse backgrounds People living with dementia |
| The Benevolent Society | Phone number: 1800 236 762 Email: customercare@benevolent.org.au | Tamworth | People who are homeless/at risk of homelessness Financially disadvantaged |
| Wesley Community Service Limited | Phone number: 02 9263 5177 Email: Carefinders@wesleymission.org.au | Central Coast, Lake Macquarie, Newcastle, Port Stephens, Maitland, Cessnock, Dungog, Singleton, Muswellbrook, Upper Hunter, Mid-Coast |
* All care finders can help people from all backgrounds. Focus means this is the main group helped.
Murrumbidgee
| Organisation | Referral phone / email | Locations served | Focus* |
|---|---|---|---|
| Marathon Health Ltd | Phone number: 02 6022 6800 | Bland, Carrathool, Coolamon, Cootamundra, Gundagai, Greater Hume, Griffith, Hay, Hilltops, Junee, Lachlan (Lake Cargelligo community and surrounds only), Leeton, Lockhart, Murrumbidgee (excluding community of Jerilderie), Narrandera, Snowy Valleys, Temora, Wagga Wagga | |
| UNITING (NSW,ACT) | Phone number: 1800 864 846 | Berrigan, Edward River, Murray River, Murrumbidgee (community of Jerilderie only) |
* All care finders can help people from all backgrounds. Focus means this is the main group helped.
Nepean Blue Mountains
| Organisation | Referral phone / email | Locations served | Focus* |
|---|---|---|---|
Anglicare Sydney | Phone number: 1300 111 278 | Lithgow, Blue Mountains |
|
The Benevolent Society | Phone number: 1800 236 762 | Penrith, Hawkesbury |
|
Wesley Community Services | Phone number: 02 9263 5177 | Penrith, Hawkesbury |
|
* All care finders can help people from all backgrounds. Focus means this is the main group helped.
North Coast
| Organisation | Referral phone / email | Locations served | Focus* |
|---|---|---|---|
Carexcel community care | Phone number: 02 66511649 | Kempsey, Nambucca Valley, Coffs Harbour | People who are homeless/at risk of homelessness |
EACH Social and Community Health | Phone number: 1300 003 224 | Coffs Harbour, Clarence Valley, Richmond Valley, Port Macquarie-Hastings, Kempsey, Nambucca Valley, Bellingen |
|
Footprints Community Limited | Phone number: 1800 366 877 | Kyogle, Tweed, Lismore, Byron, Ballina | People who are homeless/at risk of homelessness |
Lifetime Connect | Phone number: 02 65682522 | Kempsey, Nambucca Valley, Coffs Harbour | People who are homeless/at risk of homelessness |
* All care finders can help people from all backgrounds. Focus means this is the main group helped.
Northern Sydney
| Organisation | Referral phone / email | Locations served | Focus* |
|---|---|---|---|
Your Side Australia Ltd | Phone: 02 8405 4484 | Across the North Sydney PHN Region (North Sydney, Hornsby, Ku-ring-gai, Hunters Hill, Northern Beaches, Willoughby, Ryde, Lane Cove, Mosman) |
|
|
|
|
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* All care finders can help people from all backgrounds. Focus means this is the main group helped.
South Eastern New South Wales
| Organisation | Referral phone / email | Locations served | Focus* |
|---|---|---|---|
Age Matters (Illawarra Retirement Trust) | Phone number: 134 478 | Wollongong, Kiama-Shellharbour, Shoalhaven |
|
Hammond Care | Phone number: 1800 826 166 | Wollongong, Kiama, Shellharbour, Shoalhaven |
|
Meridian | Phone number: (02) 6257 2538 | Goulburn-Mulwaree, Queanbeyan - Palerang, Yass Valley, Snowy Monaro, Eurobodalla, Bega Valley |
|
Multicultural Communities Council Illawarra | Phone number: (02) 4229 7566 | Wollongong, Kiama-Shellharbour, Shoalhaven | People from culturally and linguistically diverse backgrounds |
* All care finders can help people from all backgrounds. Focus means this is the main group helped.
South Western Sydney
| Organisation | Referral phone / email | Locations served | Focus* |
|---|---|---|---|
CatholicCare Sydney Ltd | Phone: 131819 | Across the South Western Sydney PHN region | People who are homeless or at risk of homelessness |
Catholic Healthcare Ltd | Phone: 1800 225 474 | Campbelltown |
|
EACH Social and Community Health | Phone: 1300 003 224 | Camden, Wollondilly, Wingecarribee |
|
Multicultural Care Limited | Phone: | Across the South Western Sydney PHN region | People from culturally and linguistically diverse backgrounds |
The Benevolent Society | Phone: 1800 236 726 | Bankstown, Fairfield, Liverpool, Campbelltown |
|
Western Sydney Migrant Resource Centre | Phone: | Across the South Western Sydney PHN region | People from culturally and linguistically diverse backgrounds |
Triple I Hub | Phone: 1800 455 511 | Across the South Western Sydney PHN region | The Hub provides a referral and intake service that can connect people with an appropriate care finder organisation for their location and/or situation |
* All care finders can help people from all backgrounds. Focus means this is the main group helped.
Western New South Wales
| Organisation | Referral phone / email | Locations served | Focus* |
|---|---|---|---|
Kirinari Community Services LTD | Phone: 1300 547 462 | Unincorporated NSW, Broken Hill, Central Darling, Balranald, Wentworth, Lachlan, Cobar, Brewarrina, Coonamble, Walgett, |
|
Social Futures LTD | Phone: 1800 719 625 | Warrumbungle, Dubbo, Mid – Western, Gilgandra, Narromine |
|
The Benevolent Society | Phone: 1800 236 762 | Orange, Cabonne, Parkes, Forbes |
|
* All care finders can help people from all backgrounds. Focus means this is the main group helped.
Western Sydney
| Organisation | Referral phone / email | Locations served | Focus* |
|---|---|---|---|
Aspire4 Life Ltd | Phone: 1300 012 056 | Blacktown and The Hills |
|
Hammond Care | Phone: 1800 776 112 | Across the Western Sydney PHN Region (Blacktown, The Hills, Parramatta and Cumberland) | People who are homeless/at risk of homelessness |
Wesley Mission | Phone: (02) 9263 5177 | Across the Western Sydney PHN Region (Blacktown, The Hills, Parramatta and Cumberland) | People who are homeless/at risk of homelessness |
Your Side Australia Ltd | Phone: (02) 8405 4484 | Parramatta and Cumberland |
|
* All care finders can help people from all backgrounds. Focus means this is the main group helped.
Northern Territory
Northern Territory
| Organisation | Referral phone / email | Locations served | Focus* |
|---|---|---|---|
Anglicare NT | Phone: 08 8985 0000 | Darwin, Palmerston, Litchfield, Alice Springs, Wagait, Coomalie (Batchelor only), Belyuen, Katherine | People who are homeless/ at risk of homelessness Aboriginal and/or Torres Strait Islander people |
East Arnhem Regional Council | Phone: (08) 8986 8986 | East Arnhem | Aboriginal and/or Torres Strait Islander people |
Larrakia Nation Aboriginal Corporation | Phone: (08) 8985 6811 | Darwin, Palmerston | Aboriginal and/or Torres Strait Islander people |
Tangentyere Council Aboriginal Corporation | Phone: (08) 8951 4213 | Alice Springs | Aboriginal and/or Torres Strait Islander people |
* All care finders can help people from all backgrounds. Focus means this is the main group helped.
Queensland
Brisbane North
| Organisation | Referral phone / email | Locations served | Focus* |
|---|---|---|---|
Communify Queensland Limited | Phone number: 07 3510 2772 | Brisbane |
|
Footprints Community Limited | Phone number: 1800 FOOTPRINTS | Across the Brisbane North PHN Region (Brisbane, Moreton Bay, and Somerset) | People who are homeless/at risk of homelessness |
Micah Projects Limited | Phone number: 07 3029 7070 | Across the Brisbane North PHN Region (Brisbane, Moreton Bay, and Somerset) | Forgotten Australians |
Ozcare | Phone number: 1800 692 273 | Across the Brisbane North PHN Region (Brisbane, Moreton Bay, and Somerset) | People who are homeless/at risk of homelessness |
Queensland Council for LGBTI Health (Queensland AIDS Council) | Phone number: 0435 009 653 | Across the Brisbane North PHN Region (Brisbane, Moreton Bay, and Somerset) | LGBTIQ+ |
World Wellness Group | Phone number: 0490 814 480 | Across the Brisbane North PHN Region (Brisbane, Moreton Bay, and Somerset) | People from culturally and linguistically diverse backgrounds |
* All care finders can help people from all backgrounds. Focus means this is the main group helped.
Brisbane South
| Organisation | Referral phone / email | Locations served | Focus* |
|---|---|---|---|
| Access Community Services | Phone number: 07 3412 8222 | Logan | People from culturally and linguistically diverse backgrounds |
| ADA Australia | Phone number: 1800 818 338 | Across the Brisbane South PHN Region (Brisbane, Logan, Redland, Scenic Rim) | |
| Beaucare | Phone number: 07 5541 4216 | Scenic Rim | |
| Footprints Community Limited | Phone number: 07 3252 3488 | Logan, Redland | People from culturally and linguistically diverse backgrounds (specific focus in Logan only) People who are homeless/at risk of homelessness (specific focus in Logan only) |
| Micah Projects Limited | Phone number: 07 3029 7070 Email: carefinder@micahprojects.org.au | Across the Brisbane South PHN Region (Brisbane, Logan, Redland, Scenic Rim) | Care Leavers (additional support for people in other groups is available in Brisbane) |
| Multicultural Australia | Phone number: 07 3337 5400 or 0401 035 881 Email: MAcarefinder@mcaus.org.au | Brisbane | People from culturally and linguistically diverse backgrounds |
| Star Community Services | Phone number: 07 3821 6699 | Across the Brisbane South PHN region (Brisbane, Logan, Redland, Scenic Rim, Southern Moreton Bay Islands) | People who are homeless/at risk of homelessness (specific focus in Brisbane, Logan, Redland, Scenic Rim) |
* All care finders can help people from all backgrounds. Focus means this is the main group helped.
Central Queensland, Wide Bay, Sunshine Coast
| Organisation | Referral phone / email | Locations served | Focus* |
|---|---|---|---|
Footprints Community Limited | Email: | Across the Central QLD, Wide Bay, Sunshine Coast PHN Region (Livingstone, Rockhampton, Central Highlands, Banana, Gladstone, Woorabinda, Bundaberg, North Burnett, Fraser Coast, Gympie, Noosa, Sunshine Coast) |
|
Gladstone Region Aboriginal and Islander Community Controlled Health Service Limited (GRAICCHS) - Trading as Nhulundu Health Service | Phone number: 1800 468 023 | Rockhampton, Central Highlands, Banana, Gladstone, Woorabinda | People who are homeless/at risk of homelessness |
Ozcare | Phone number: 1800 692 273 | Sunshine Coast, Noosa | People who are homeless/at risk of homelessness |
* All care finders can help people from all backgrounds. Focus means this is the main group helped.
Darling Downs and West Moreton
| Organisation | Referral phone / email | Locations served | Focus* |
|---|---|---|---|
Aged and Disability Advocacy Australia | Phone number: 1800 818 338 | Across the Darling Downs and West Moreton PHN Region [Banana (Banana town only), Brisbane (Karana Downs, Lake Manchester only), Cherbourg, Goondiwindi, Ipswich, Lockyer Valley, Scenic Rim (Boonah only), Somerset (Esk, Lowood, Kilcoy only), South Burnett, Southern Downs, Toowoomba, Western Downs] |
|
Footprints Community Limited | 07 3252 3488 | Ipswich, Lockyer Valley, Scenic Rim (Boonah only), Somerset (Esk, Lowood, Kilcoy only) | People who are homeless/at risk of homelessness |
Star Community Services Ltd | Phone number: 07 3821 6699/ 0439 806 741 | Southern Downs, Toowoomba | Care Leavers Forgotten Australians People who are homeless/at risk of homelessness |
* All care finders can help people from all backgrounds. Focus means this is the main group helped.
Gold Coast
| Organisation | Referral phone / email | Locations served | Focus* |
|---|---|---|---|
| Footprints Community Limited | Phone number: 07 3252 3488 Email: carefinder@footprintscommunity.org.au | Gold Coast and Scenic Rim (Gold Coast Hinterland only) | People who are homeless/at risk of homelessness |
| Multicultural Communities Council Gold Coast (MCCGC) | Phone number: 07 5527 8011 Email: carefindersgc@mccgc.com.au | Gold Coast and Scenic Rim (Gold Coast Hinterland only) | People from culturally and linguistically diverse backgrounds |
| Star Community Services Ltd | Phone number: 0481 182 092 Email: carefinder@starcare.org.au | Gold Coast and Scenic Rim (Gold Coast Hinterland only) |
* All care finders can help people from all backgrounds. Focus means this is the main group helped.
Northern Queensland
| Organisation | Referral phone / email | Locations served | Focus* |
|---|---|---|---|
| ADA Australia | Phone number: 1800 818 338 Email: intake@adaaustralia.com.au | Aurukun, Kowanyama, Lockhart River, Pormpuraaw, Napranum, Wujal Wujal, Mapoon, Hope Vale, Cook, Weipa, Northern Peninsula Area, Torres Strait Island, Torres, Hinchinbrook, Palm Island, Burdekin, Townsville, Charters Towers, Douglas, Yarrabah, Cassowary Coast, Cairns | |
| COTA Queensland | Phone number: 1800 716 696 Email: agedcarenavigator@cotaqld.org.au | Cairns | People from culturally and linguistically diverse backgrounds People with disability |
| Flinders Shire Council | Phone number: 4741 2900 Email: communitycare@flinders.qld.gov.au | Flinders, Richmond | |
| Footprints Community Limited | Phone number: 1800 366 877 Email: carefinder@footprintscommunity.org.au | Croydon, Etheridge, Isaac, Mackay, Mareeba, Tablelands, Whitsunday | |
| OZCARE | Phone number: 1800 692 273 Email: info@ozcare.org.au | Cairns | People who are homeless/at risk of homelessness |
| Queensland Council for LGBTI Health | Phone number: 0434 131 916 Email: carefinder@qc.org.au | Cairns, Yarrabah | LGBTIQ+ |
* All care finders can help people from all backgrounds. Focus means this is the main group helped.
Western Queensland
| Organisation | Referral phone / email | Locations served | Focus* |
|---|---|---|---|
ADA Australia | Phone: | Across the Western QLD PHN Region (Balonne, Barcaldine, Barcoo, Blackall Tambo, Boulia, Bulloo, Burke, Carpentaria, Cloncurry, Diamantina, Doomadgee, Longreach, Maranoa, McKinlay, Mornington, Mt Isa, Murweh, Paroo, Quilpie, Winton) |
|
Mt Isa Community Development Association | Phone: 0437 436 541. | Mt Isa | People who are homeless/at risk of homelessness |
* All care finders can help people from all backgrounds. Focus means this is the main group helped.
South Australia
Adelaide
| Organisation | Referral phone / email | Locations served | Focus* |
|---|---|---|---|
| The Adelaide Day Centre for Homeless Persons Inc | Phone number: 08 8232 0048 Workforce representing clients: 08 8223 7393 Email: coordinator@adcentre.org.au | Adelaide | People who are homeless/at risk of homelessness |
| Aged Rights Advocacy Service Inc | Phone number: 08 8232 5377 Email: aras@agedrights.asn.au | Playford, Salisbury | |
| Anglicare SA Ltd | Phone number: 1800 317 009 Email: agedcare@anglicaresa.com.au | Charles Sturt, Mitcham, Port Adelaide Enfield, Playford, West Torrens, Campbelltown, Holdfast Bay, Norwood-Payneham-St Peters, Prospect, Salisbury, Walkerville, Burnside, Marion, Onkaparinga, Unley, Tea Tree Gully, Adelaide | |
| Catalyst Foundation- Seniors Information Service Inc (in partnership with Multicultural Aged Care) | Phone number: 08 8168 8776 Multicultural Aged Care | Charles Sturt, Port Adelaide Enfield, Playford, West Torrens, Campbelltown, Norwood-Payneham-St Peters, Prospect, Salisbury, Walkerville, Marion, Onkaparinga, Tea Tree Gully, Adelaide, Unley | People from culturally and linguistically diverse backgrounds (specific focus for services provided through Multicultural Aged Care) |
| City of Onkaparinga | Phone number: 1300 156 484 Email: Carefinder@onkaparinga.sa.gov.au | Onkaparinga | |
| City of Salisbury | Phone number: 08 8406 8227 Email: housing@salisbury.sa.gov.au | Salisbury, Playford | People who are homeless/at risk of homelessness People from culturally and linguistically diverse backgrounds |
| Community Transitions | Phone number: 08 82490700 Email: Carefinders@communitytransitions.com.au | Mitcham, Port Adelaide Enfield, Playford, Campbelltown, Holdfast Bay, Norwood-Payneham-St Peters, Prospect, Salisbury, Walkerville, Burnside, Marion, Onkaparinga, Unley, Tea Tree Gully, Adelaide, Charles Sturt, West Torrens | Senior offenders/released prisoners
Aboriginal and/or Torres Strait Islander people |
| COTA SA | Phone number: 08 8232 0422 Email: agedcarenavigator@cotasa.org.au | Mitcham, Port Adelaide Enfield, Playford, Campbelltown, Holdfast Bay, Norwood-Payneham-St Peters, Prospect, Salisbury, Walkerville, Burnside, Marion, Onkaparinga, Unley, Tea Tree Gully, Adelaide, Charles Sturt, West Torrens | |
| Hutt Street Centre | Phone number: 08 8418 2500 Email: carefinder@huttstcentre.org.au | Adelaide, Norwood-Payneham-St Peters, Walkerville | People who are homeless/at risk of homelessness |
| Resthaven Inc | Phone number: 08 8408 4600 Email: Info@agedcarealternatives.net.au | Mitcham, Port Adelaide, Enfield, Playford, Campbelltown, Holdfast Bay, Norwood, Payneham, and St Peters, Prospect, Salisbury, Walkerville, Burnside, Marion, Onkaparinga, Unley Tea Tree Gully, Adelaide City, Charles Sturt, West Torrens | |
| Uniting Care Wesley Bowden Inc | Phone number: 08 8245 7196 Email: carefinder@ucwb.org.au | Adelaide City, Charles Sturt, Holdfast Bay, Marion, Mitcham, Port Adelaide Enfield, Prospect, Tea Tree Gully, West Torrens | People who are homeless/at risk of homelessness People from culturally and linguistically diverse backgrounds People with disability Aboriginal and/or Torres Strait Islander people |
* All care finders can help people from all backgrounds. Focus means this is the main group helped.
Country South Australia
| Organisation | Referral phone / email | Locations served | Focus* |
|---|---|---|---|
Agedcare Alternatives | Phone number: 08 8408 4600 | Mid Murray, Loxton Waikerie, Unincorporated SA, Berri Barmera, Renmark Paringa, Karoonda East Murray, Southern Mallee, Coorong, Murray Bridge, Alexandrina, Victor Harbor, Yankalilla, Kangaroo Island, Tatiara, Kingston (SA), Naracourte Lucindale, Robe, Wattle Range, Grant, Mount Gambier | People who are homeless or at risk of homelessness |
Centacare Catholic Country SA Ltd | Phone number: 1800 759 865 | Ceduna, Streaky Bay | Aboriginal and/or Torres Strait Islander people |
Country Outback Health Consortia | Phone number: 08 8643 5600 | Across the Country SA PHN Region [Adelaide Hills, Alexandrina, Adelaide Plains, Anangu Pitjantjatjara Yunkunytjatjara, Barunga West, Barossa, Berri Barmera, Ceduna, Cleve, Clare and Gilbert Valleys, Coorong, Copper Coast, Coober Pedy, Elliston, Flinders Ranges , Franklin Harbour, Gawler, Grant, Goyder, Kangaroo Island, Karoonda East Murray, Kingston (SA), Kimba, Light, Lower Eyre Peninsula, Loxton Waikerie, Maralinga Tjarutja, Mid Murray, Mount Remarkable, Mount Barker, Mount Gambier, Murray Bridge, Naracourte Lucindale, Northern Areas, Orroroo Carrieton, Peterborough, Port Augusta, Port Pirie, Port Lincoln, Renmark Paringa, Robe, Roxby Downs, Southern Mallee, Streaky Bay, Tatiara, Tumby Bay, Unicorporated SA, Victor Harbor, Wakefield, Wattle Range, Whyalla, Yankalilla] | Aboriginal and/or Torres Strait Islander people People from culturally and linguistically diverse backgrounds |
* All care finders can help people from all backgrounds. Focus means this is the main group helped.
Tasmania
Tasmania
| Organisation | Referral phone / email | Locations served | Focus* |
|---|---|---|---|
| Catholic Care Tasmania | Phone number: 1800 819 447 Email: catholiccare.launceston@aohtas.org.au | West Tamar, Northern Midlands, Meander Valley, Break O'Day, George Town, Dorset, Kentish, Launceston, Burnie, Central Coast, Latrobe, Devonport, Waratah- Wynyard, Circular Head, West Coast | |
| COTA Tasmania | Phone number: 1800 518 048 Email: carefinder@cotatas.org.au Website: Care Finder - Aged Care Support - COTA | State-wide | |
| The Salvation Army Tasmania | For southern Tasmania: For northern Tasmania | Hobart, Glenorchy, Derwent Valley, Launceston, George Town, Dorset, Devonport, Latrobe | |
| Wintringham | Phone number: 03 9034 4824 Email: intake@wintringham.org.au | Hobart, Clarence, Glenorchy, Kingborough, Brighton |
* All care finders can help people from all backgrounds. Focus means this is the main group helped.
Victoria
Eastern Melbourne
| Organisation | Referral phone / email | Locations served | Focus* |
|---|---|---|---|
| Care Connect Limited | Phone: 1800 692 464 | Knox, Manningham, Maroondah, Monash, Yarra Ranges | |
| DPV Health Limited | Phone: 1300 234 263 Email: intake@dpvhealth.org.au | Whittlesea and Mitchell | |
| healthAbility | Phone: 03 9430 9100 Email: Service.Connection@healthability.org.au | Banyule, Boroondara, Nillumbik, Whitehorse, Murrindindi | |
| Housing for the Aged Action Group (HAAG) (referral and intake service only – care finder organisations in the region can also be contacted directly) | Phone: 1300 765 178 Email: intake@oldertenants.org.au | Across the Eastern Melbourne PHN Region | HAAG provides a referral and intake service for people who are homeless, or at risk of homelessness, that can connect people with an appropriate care finder organisation in their location and/or situation |
| Merri Outreach Support Service Ltd | Phone: 03 9359 5493 Email: Connections@merri.org.au | Banyule, Nillumbik and Whittlesea | People who are homeless/at risk of homelessness |
| Migrant Information Centre | Phone: 03 9275 6906 Email: carefinder@miceastmelb.com.au | Manningham, Monash, Whitehorse | People from culturally and linguistically diverse backgrounds |
| The Trustee for The Salvation Army (Victoria) Property Trust | Phone: 03 9890 7144 Email: hssreferrals@salvationarmy.org.au | Boroondara, Manningham, Monash: Whitehorse | People who are homeless/at risk of homelessness |
| Villa Maria Catholic Homes Limited | Phone: 0408 368 428 Email: marisa.servaes@vmch.com.au | Knox, Whitehorse | People who are homeless/at risk of homelessness |
| Wintringham | Phone: 03 9034 4824 Email: intake@wintringham.org.au | Banyule, Knox, Maroondah, Monash: Nillumbik: Whitehorse: Whittlesea | People who are homeless/at risk of homelessness |
* All care finders can help people from all backgrounds. Focus means this is the main group helped.
Gippsland
| Organisation | Referral phone / email | Locations served | Focus* |
|---|---|---|---|
| Housing for the Aged Action Group (HAAG) (referral and intake service only - care finder organisations in the region can also be contacted directly) | Phone number: 1300 765 178 Email: intake@oldertenants.org.au | Across the Gippsland PHN Region (Baw Baw, Bass Coast, South Gippsland, Latrobe , Wellington, East Gippsland) | HAAG provides a referral and intake service for people who are homeless, or at risk of homelessness, that can connect people with an appropriate care finder organisation in their location and/or situation |
| Latrobe Community Health Service | Phone number: 1800 242 696 Email: carefinders@lchs.com.au | Across the Gippsland PHN region (Baw Baw, Bass Coast, South Gippsland, Latrobe , Wellington, East Gippsland) | |
| Micare Australia | Phone number: 0499 885 043 Email: gippslandcarefinder@micare.com.au | East Gippsland, Baw Baw | People who are homeless/at risk of homelessness People from culturally and linguistically diverse backgrounds |
* All care finders can help people from all backgrounds. Focus means this is the main group helped.
Murray
| Organisation | Referral phone / email | Locations served | Focus* |
|---|---|---|---|
| Gateway Health | Phone number: 02 6022 8888 Email: carefinder@gatewayhealth.org.au | Albury, Alpine, Benalla, Indigo, Towong, Wangaratta, Wodonga | |
| Housing for the Aged Action Group (HAAG) (referral and intake service only - care finder organisations in the region can also be contacted directly) | Phone number: 1300 765 178 Email: intake@oldertenants.org.au | Albury, Greater Bendigo, Loddon, Buloke, Gannawarra, Swan Hill, Mildura, Alpine, Benalla, Wodonga, Greater Shepparton, Indigo, Mansfield, Strathbogie, Towong, Wangaratta, Mitchell, Murrindindi, Moira, Mount Alexander, Macedon Ranges | HAAG provides a referral and intake service for people who are homeless, or at risk of homelessness, that can connect people with an appropriate care finder organisation in their location and/or situation |
| Loddon Mallee Housing Services Limited (trading as Haven Home Safe) | Phone: 1300 428 364 Email: bendigointake@hhs.org.au | Greater Bendigo, Loddon | People who are homeless/at risk of homelessness |
| Mallee Accommodation and Support Program Limited | Phone: 03 5021 6500 Email: info@masp.org.au | Mildura | People who are homeless/at risk of homelessness |
| Mallee Track Health & Community Service | Phone: 03 5092 1111 Email: serviceaccess@mthcs.vic.gov.au | Buloke, Mildura | People who are homeless/at risk of homelessness |
| Mansfield District Hospital | Phone: 03 5775 8800 Email: mdhpccintake@mdh.org.au | Mansfield | |
| Mount Alexander Shire Council | Phone: 03 5471 1766 Email: intakeassessment@mountalexander.vic.gov.au | Mount Alexander | |
| NCN Health | Phone: 0358710944 Email: NCNIntake@ncnhealth.org.au | Moira | |
| Nexus Primary Health | Phone: 1300 773 352 Email: sacc@nexusprimaryhealth.org.au | Mitchell, Murrindindi, Strathbogie | |
| Sunbury and Cobaw Community Health | Phone: 03 5421 1666 Email: intake.kyneton@scch.org.au | Macedon Ranges | |
| The Salvation Army (Victoria) Property Trust | Phone: 03 5735 8400 Email: carefinders.nv@salvationarmy.org.au | Greater Bendigo, Loddon, Buloke, Gannawarra, Swan Hill, Mildura, Alpine, Benalla, Wodonga, Greater Shepparton, Indigo, Mansfield, Strathbogie, Towong, Wangaratta | People who are homeless/at risk of homelessness (specific focus in Alpine, Benalla, Wodonga, Greater Shepparton, Moira, Indigo, Mansfield, Strathbogie, Towong, Wangaratta only) |
| Wintringham | Phone: 03 9034 4824 Email: intake@wintringham.org.au | Greater Shepparton, Campaspe, Greater Bendigo, Loddon, Macedon Ranges, Mount Alexander, Alpine, Benalla, Mitchell, Murrindindi, Strathbogie | People who are homeless/at risk of homelessness (specific focus in Greater Bendigo, Loddon, Macedon Ranges, Mount Alexander, Alpine, Benalla, Mitchell, Murrindindi, Strathbogie only) |
* All care finders can help people from all backgrounds. Focus means this is the main group helped.
North Western Melbourne
| Organisation | Referral phone / email | Locations served | Focus* |
|---|---|---|---|
| Cohealth | Phone number: 03 9448 5510 (Footscray) 03 9448 5536 (Melbourne) | Darebin, Maribyrnong, Melbourne, Hobsons Bay, Brimbank, Hume, Yarra | People who are homeless/at risk of homelessness |
| Darebin City Council | Phone number: 03 8470 8543 Email: positiveageing@darebin.vic.gov.au | Merri-bek, Darebin, Moonee Valley | People who are homeless/at risk of homelessness People from culturally and linguistically diverse backgrounds People with disability Aboriginal and/or Torres Strait Islander people |
| IPC Health Ltd | Phone number: 1300 895 589 Email: carefinders@ipchealth.com.au | Brimbank, Hobsons Bay, Maribyrnong, Melton, Wyndham, Moorabool | People from culturally and linguistically diverse backgrounds People with disability Aboriginal and Torres Strait Islander People |
| The Housing for the Aged Action Group Inc. | Phone number: 1300 765 178 Email: intake@oldertenants.org.au | Across the North Western Melbourne PHN Region (Merri-bek, Darebin, Moonee Valley, Melbourne, Macedon Ranges, Hume, Brimbank, Hobsons Bay, Maribyrnong, Melton, Wyndham, Yarra, Moorabool) | People who are homeless/at risk of homelessness People with disability People from culturally and linguistically diverse backgrounds |
| Merri Outreach Support Service Ltd | Phone number: 03 9359 5493 Email: connections@merri.org.au Fax: 03 9357 1090 | Merri-bek, Darebin , Hume | People who are homeless/at risk of homelessness |
| Spectrum Migrant Resource Centre | Phone number: 1300 735 653 Email: connect@spectrumvic.org.au | Darebin, Hume, Merri-bek | People who are homeless/at risk of homelessness People from culturally and linguistically diverse backgrounds |
| VincentCare | Phone number: 03 8327 7400 Email: intake@wintringham.org.au Fax: 03 9376 8138 | Melbourne, Yarra, Darebin, Moonee Valley, Merri-bek, Hume, Macedon Ranges | People who are homeless/at risk of homelessness |
| Wintringham | Phone number: 03 9034 4824 Email: intake@wintringham.org.au Fax: 03 9376 8138 | Across the North Western Melbourne PHN Region (Merri-bek, Darebin, Moonee Valley, Melbourne, Macedon Ranges, Hume, Brimbank, Hobsons Bay, Maribyrnong, Melton, Wyndham, Yarra, Moorabool) | People who are homeless/at risk of homelessness People from culturally and linguistically diverse backgrounds People with disability Aboriginal and/or Torres Strait Islander people |
* All care finders can help people from all backgrounds. Focus means this is the main group helped.
South Eastern Melbourne
| Organisation | Referral phone / email | Locations served | Focus* |
|---|---|---|---|
| Bayside City Council | Phone: (03) 9599 4896 Email: relief@bayside.vic.gov.au | Bayside | People who are homeless or at risk of homelessness |
| Better Place Australia | Phone number: 1800 934 299 Email: CareFinder@betterplace.com.au | Greater Dandenong | People who are isolated Rainbow Tick Accredited and LGBTIQ+ Safe organisation |
| Better Health Network | Phone number: 03 9525 1300 Email: info@starhealth.org.au | Glen Eira, Stonnington, Port Phillip | People who are homeless/at risk of homelessness |
| Care Connect Limited | Phone number: 1800 940 633 Email: carefinderenquiries@careconnect.org.au | Casey, Cardinia | People living with dementia People who are isolated |
| COTA Victoria | Phone number: 1300 13 50 90 Email: carerfinder@cotavic.org.au | Kingston | Care Leavers |
| Housing for the Aged Care Action Group (HAAG) | Phone number: 1300 765 178 Email: intake@oldertenants.org.au | Mornington Peninsula | People who are homeless/at risk of homelessness |
| MiCare | Phone number: 1800 642 273 | Stonnington, Port Phillip | People who are homeless/at risk of homelessness |
| Monash Health | Phone number: 03 9792 7747 Email: communitysupportoptions@monashhealth.org | Greater Dandenong, Casey, Cardinia | People who are homeless/at risk of homelessness |
| Peninsula Health | 1300 665 781 | Mornington Peninsula, Frankston | People who are homeless or at risk of homelessness |
| Sacred Heart Mission Inc | Phone number: 03 9537 1166 Email: info@sacredheartmission.org | Stonnington, Port Phillip | People who are homeless/at risk of homelessness |
| Wintringham | Phone number: 03 9034 4824 Email: intake@wintringham.org.au | Across the South Eastern Melbourne PHN Region (Frankston, Mornington Peninsula, Stonnington, Cardinia, Casey, Greater Dandenong, Glen Eira, Kingston, Port Phillip, Bayside) | People who are homeless/at risk of homelessness |
* All care finders can help people from all backgrounds. Focus means this is the main group helped.
Western Victoria
| Organisation | Referral phone / email | Locations served | Focus* |
|---|---|---|---|
| CatholicCare Victoria | Phone number: 1800 123 228 Email: carefinder@catholiccarevic.org.au | Across the Western Victoria PHN Regioin (Greater Geelong, Surf Coast, Colac Otway, Golden Plains, Queenscliff, Ballarat, Central Goldfields, Hepburn, Moorabool, Pyrenees, Warrnambool, Moyne, Southern Grampians, Glenelg, Corangamite, Horsham, Ararat, Hindmarsh, Northern Grampians, West Wimmera, Yarriambiack) | |
| Gen U Karingal St Laurence | Phone number: 1300 558 368 Email: contact@genu.org.au | Greater Geelong, Surf Coast, Queenscliff | |
| Housing for the Aged Action Group (HAAG) | Phone number: 1300 765 178 Email: intake@oldertenants.org.au | Greater Geelong, Surf Coast, Colac Otway, Golden Plains, Queenscliff, Warrnambool, Moyne, Southern Grampians Shire, Glenelg | |
| Wintringham | Phone number: (03) 9034 4824 Email: intake@wintringham.org.au | Greater Geelong, Surf Coast, Colac Otway, Golden Plains, Queenscliff, Ballarat, Central Goldfields, Hepburn, Moorabool, Pyrenees, Horsham, Ararat, Hindmarsh, Northern Grampians, West Wimmera, Yarriambiack |
* All care finders can help people from all backgrounds. Focus means this is the main group helped.
Western Australia
Country Western Australia
| Organisation | Referral phone / email | Locations served | Focus* |
|---|---|---|---|
| Advocare Incorporated | Phone: 08 9479 7566 or 1800 655 566 Email: carefinders@advocare.org.au | Augusta-Margaret River; Boyup Brook; Bridgetown-Greenbushes; Bunbury; Busselton; Capel; Collie; Dardanup; Donnybrook-Balingup; Harvey; Manjimup; Nannup.Beverley; Cunderdin; Dalwallinu; Dowerin; Goomalling; Northam; Quairading; Tammin; Toodyay; Victoria Plains; Wongan-Ballidu; and York | |
| Amity Health Ltd | Phone: 9842 2797 Email: query@amityhealth.com.au | Albany; Beverley; Broomehill-Tambellup; Chittering; Cranbrook; Cunderdin; Dandaragan; Denmark; Dowerin; Gingin; Gnowangerup; Jerramungup; Katanning; Kent; Kojonup; Merredin; Moora; Mukinbudin; Northam; Plantagenet; Toodyay; Woodanilling; York | People from culturally and linguistically diverse backgrounds |
| WA Country Health Service (Kimberley) | Phone number: 08 9192 0325 Email: lana.warren@health.wa.gov.au | Broome, Derby-West Kimberley, Halls Creek, Wyndham-East Kimberley | |
| WA Country Health Service (Midwest) | Phone number: 08 9956 1999 Email:kaelene.taylor@health.wa.gov.au | Carnamah; Chapman Valley; Coorow; Greater Geraldton; Irwin; Mingenew; Morawa; Northampton; Perenjori; Three Springs |
* All care finders can help people from all backgrounds. Focus means this is the main group helped.
Perth North
| Organisation | Referral phone / email | Locations served | Focus* |
|---|---|---|---|
| Advocare Incorporated | Phone number: 08 9479 7566 or 1800 655 566 Email: carefinders@advocare.org.au | Across the Perth North PHN Region (Bassendean; Bayswater; Cambridge; Claremont; Cottesloe; Joondalup; Kalamunda; Mosman Park; Mundaring; Nedlands; Peppermint Grove; Perth; Stirling; Subiaco; Swan; Wanneroo) | |
| Chung Wah Association | Phone number: 08 9328 3988 Email: enquiry@chungwahcc.org.au | Across the Perth North PHN Region (Bassendean; Bayswater; Cambridge; Claremont; Cottesloe; Joondalup; Kalamunda; Mosman Park; Mundaring; Nedlands; Peppermint Grove; Perth; Stirling; Subiaco; Swan; Wanneroo). | People from culturally and linguistically diverse backgrounds |
| City of Stirling | Phone number: 08 9205 7632 Email: care.finder@stirling.wa.gov.au | Stirling | |
| Dementia and Alzheimer's Australia Ltd | Phone number: 08 9225 4094 Email: DementiaCareFinderWA@dementia.org.au | Across the Perth North PHN Region (Bassendean; Bayswater; Cambridge; Claremont; Cottesloe; Joondalup; Kalamunda; Mosman Park; Mundaring; Nedlands; Peppermint Grove; Perth; Stirling; Subiaco; Swan; Wanneroo). | People living with dementia |
| People Who Care | Phone number: 08 9379 1944 or 0447 042 108 Email: CareFinder@peoplewhocare.org.au or referrals@peoplewhocare.org.au | Across the Perth North PHN Region (Bassendean, Bayswater, Cambridge, Claremont, Cottesloe, Joondalup, Kalamunda, Mosman Park, Mundaring, Nedlands, Peppermint Grove, Perth, Stirling, Subiaco, Swan, Wanneroo) | |
| St Bartholomew's House Inc | Phone number: 08 93235100 Phone number: 08 9323 5169 Email: carefinder@stbarts.org.au | Across the Perth North PHN Region (Bassendean, Bayswater, Cambridge, Claremont, Cottesloe, Joondalup, Kalamunda, Mosman Park, Mundaring, Nedlands, Peppermint Grove, Perth, Stirling, Subiaco, Swan, Wanneroo) | People who are homeless/at risk of homelessness |
| Umbrella Multicultural Community Care Services Inc | Phone number: 08 9275 4411 Mobile: 0413 638 124 Email: cfs@umbrellacommunitycare.com.au | Across the Perth North PHN Region (Bassendean, Bayswater, Cambridge, Claremont, Cottesloe, Joondalup, Kalamunda, Mosman Park, Mundaring, Nedlands, Peppermint Grove, Perth, Stirling, Subiaco, Swan, Wanneroo) | People from culturally and linguistically diverse backgrounds |
* All care finders can help people from all backgrounds. Focus means this is the main group helped.
Perth South
| Organisation | Referral phone / email | Locations served | Focus* |
|---|---|---|---|
| Advocare Incorporated | Phone number: 08 9479 7566 or 1800 655 566 Email: carefinders@advocare.org.au | Across the Perth South PHN Region (Armadale, Belmont, Canning, Cockburn, East Fremantle, Fremantle, Gosnells, Kwinana, Mandurah, Melville, Murray, Rockingham, Serpentine-Jarrahdale, South Perth, Victoria Park, Waroona) | |
| Chung Wah Association | Phone number: 08 9328 3988 Email: enquiry@chungwahcc.org.au | Across the Perth South PHN Region (Armadale; Belmont; Canning; Cockburn; East Fremantle; Fremantle; Gosnells; Kwinana; Mandurah; Melville; Murray; Rockingham; Serpentine-Jarrahdale; South Perth; Victoria Park; Waroona). | People from culturally and linguistically diverse backgrounds |
| Chorus Australia Limited | Phone number: 1800 264268 Email: carefinders@chorus.org.au | Cockburn, East Fremantle, Fremantle, Kwinana, Mandurah, Melville, Murray, Rockingham, Waroona | |
| Dementia and Alzheimer's Australia Ltd | Phone number: 08 9225 4094 Email: DementiaCareFinderWA@dementia.org.au | Across the Perth South PHN Region (Armadale; Belmont; Canning; Cockburn; East Fremantle; Fremantle; Gosnells; Kwinana; Mandurah; Melville; Murray; Rockingham; Serpentine-Jarrahdale; South Perth; Victoria Park; Waroona) | People living with dementia |
| People Who Care | Phone number: 08 9379 1944 or 0447 042 108 and 0414 671 403 Email: CareFinder@peoplewhocare.org.au or referrals@peoplewhocare.org.au | Across the Perth South PHN Region (Armadale, Belmont, Canning, Cockburn, East Fremantle, Fremantle, Gosnells, Kwinana, Mandurah, Melville, Murray, Rockingham, Serpentine-Jarrahdale, South Perth, Victoria Park, Waroona) | |
| South West Aboriginal Medical Service Aboriginal Corporation | Phone number: 08 9797 8111 Email: accessteam@swams.com.au | Kwinana, Mandurah, Rockingham | Aboriginal and/or Torres Strait Islander people |
| St Bartholomew's House Inc | Phone number: 08 9323 5145 or 08 9323 5169 Email: carefinder@stbarts.org.au | Across the Perth South PHN Region (Armadale, Belmont, Canning, Cockburn, East Fremantle, Fremantle, Gosnells, Kwinana, Mandurah, Melville, Murray, Rockingham, Serpentine-Jarrahdale, South Perth, Victoria Park, Waroona) | People who are homeless/at risk of homelessness |
| Tuart Place | Phone number: 08 6140 2380 or 1800 619 795 Email: welcome@tuartplace.org | Canning, Cockburn, East Fremantle, Fremantle, Gosnells, Melville, Rockingham | |
| Umbrella Multicultural Community Care Services Inc | Phone number: 08 9275 4411 Mobile: 0413 638 124 Email: cfs@umbrellacommunitycare.com.au | Across the Perth South PHN Region (Armadale, Belmont, Canning, Cockburn, East Fremantle, Fremantle, Gosnells, Kwinana, Mandurah, Melville, Murray, Rockingham, Serpentine-Jarrahdale, South Perth, Victoria Park, Waroona) | People from culturally and linguistically diverse backgrounds |
* All care finders can help people from all backgrounds. Focus means this is the main group helped.