It’s also important to know how to keep your profile up to date in the Find a provider tool and how to refer an older person for aged care services. This can help you support people to access services as well as connect with potential clients. This page covers key information about My Aged Care for aged care providers.
Getting listed on My Aged Care
Only organisations that provide Australian Government-funded services can be listed in the My Aged Care Find a provider tool and receive referrals.
You need to apply for approval through the Aged Care Quality and Safety Commission to become an approved provider and deliver Government-funded aged care services.
If you provide aged care services but do not receive government funding, you may consider listing your services on external directories. The My Aged Care website includes links to these external directories.
Helping someone register with My Aged Care
Clients must be registered with My Aged Care before they can receive non-urgent services. An older person looking to receive aged care support may contact you directly and ask for your help in organising services. Below are a few ways that you can help them connect with My Aged Care.
Make a referral for an aged care assessment
You can use the Make a referral tool to help potential clients register with My Aged Care. This tool allows you to refer them – if you have their consent – for an aged care assessment, which determines their eligibility for government-funded aged care services. You should let them know that My Aged Care may call them (or their supporter) to discuss their needs. The tool can only be used to refer new clients to My Aged Care, not to request a reassessment.
Help clients to call My Aged Care
If the person looking for support would rather speak to someone on the phone, you can help them to call My Aged Care for registration and screening – with their consent.
Managing your provider profile
Having a strong profile in the Find a Provider tool on My Aged Care will help potential clients understand the service you offer and decide if it’s right for them. Your profile will also be seen by the aged care assessors and My Aged Care staff who refer clients to services. Learn about how to access and improve your provider profile on My Aged Care.
Useful resources
See useful resources below.
Service and Support Portal resources
There are many resources available to assist providers with various aspects of My Aged Care, including the Service and Support Portal. If you need quick reference guides, fact sheets or videos, visit the Department of Health, Disability and Ageing website.
Technical support
You can call the My Aged Care service provider and assessor helpline for support with the My Aged Care systems and technical support. The helpline is available from 8am to 8pm Monday to Friday and 10am to 2pm Saturday, across Australia.
Newsletters and alerts
Sign up for Department of Health, Disability and Ageing email updates to know what is happening in the aged care sector. The department provides a fortnightly newsletter and urgent aged care alerts for providers and members of the workforce.
New Aged Care Act resources for aged care providers
Use these resources to learn what the new Aged Care Act means for your organisation and how to adapt to the changes.