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1. My Aged Care Terms of Use

Welcome to the My Aged Care website (Website) which is presented by the Australian Government Department of Health and Aged Care Terms of use(the Department) for the purpose of disseminating information and resources on aged care free of charge for the benefit of the Australian public. The Website is hosted and managed by Liquid Pty Ltd (Liquid) on behalf of the Department.

The My Aged Care Portals (Portals) include the Assessor Portal, Service Provider Portal and Online Account (Client Portal). The Portals are components of My Aged Care which allow assessors, providers and clients access to secure information and workflow functionality for authorised participants.

These Terms of Use apply to the use of the Website and Portals, the content of the Website and Portals, and any material accessed through the Website and Portals. In these Terms of Use, the terms "you" and "your" refer to the user or viewer of the Website and Portals or the user of information contained in the Website and Portals, and the term 'Information on the Website' refers to information contained in, or materials on, the Website.

2. Deemed acceptance

By accessing or using this Website or the Portals, you are deemed to accept these Terms of Use which, together with our Privacy Policy (see "Privacy Policy" link in the footer of this Website), govern the Department's (and Liquid's) relationship with you in relation to this Website and the Portals. The Department may change the content of this Website, Portals and these Terms of Use at its discretion and without notice. By continuing to use the Website and the Portals, you accept the Terms of Use as they apply from time to time.

Your use of this Website or the Portals and any dispute arising out of such use is subject to the laws of the Australian Capital Territory.

3. Emergencies

This Website is not intended for use in emergency situations. If you are suffering an acute illness or emergency condition, please call 000.

4. Disclaimers

While the Department has exercised due care in ensuring that the Information on the Website is accurate and informative, the Information on the Website does not take the place of professional or medical advice.

Do not use the Information on the Website:

  • to diagnose, treat, cure or prevent any disease
  • for therapeutic purposes
  • as a substitute for the advice of a health professional.

We do not accept any liability for any injury, loss or damage caused by use of the Information on the Website.

Information on the Website related to any eligibility or assessment of eligibility for aged care support or services and related financial or legal support is provided for your reference only and should not be relied upon as a final determination or assessment of any eligibility for such services or support. Those sections of the Website, and any assessment for eligibility for aged care services or support, remain subject to the provisions of the Aged Care Act 1997 (Cth) and any related or subordinate legislation, as amended from time to time.

The Information on the Website may include the views or recommendations of third parties and does not necessarily reflect the views of the Department or indicate a commitment to a particular course of action.

4.1 Quality of information

The Department has exercised due care in providing quality information on this Website. However, we do not provide any guarantees, and assume no legal liability or responsibility for the accuracy, currency, completeness or relevance of the Information on the Website.

You should carefully evaluate the accuracy, currency, completeness and relevance of the Information on the Website for your purposes, and you should obtain appropriate professional advice relevant to your particular circumstances.

In particular, information returned using the 'Find a provider' tool about the availability, cost and types of services offered by an aged care provider, including any particular specialisation or ability to deliver services to people with diverse backgrounds and life experiences, is supplied by the aged care provider. The Department does not provide any guarantees, and assumes no legal liability or responsibility for the accuracy, currency, completeness or relevance of the Information.

4.2 Disclaimer of liability

You acknowledge that your use of any Information on the Website is entirely at your own risk and that the Information on the Website may contain inaccuracies or errors. Neither the Department nor Liquid accepts any liability for any injury, loss or damage incurred by use of or reliance on the Website or the Information on the Website, including, but not limited to:

  • use of the Website or the Information on the Website for a purpose for which it was not intended
  • any errors or omissions in the Website or the Information on the Website
  • any inaccuracy in the Website or the Information on the Website
  • any interpretations or opinions stated in, or which may be inferred from, the Website or the Information on the Website.

4.3 Links to other websites

This Website contains links to other websites and a "Find a provider" search function, which provides links to, and details of, specific aged care service providers. These links and details are provided for your convenience only.

Linked websites do not necessarily reflect:

  • the views of the Department or those of the Australian Government
  • our commitment to a particular course of action

We are careful in selecting the websites we link to, but we are not responsible for and do not necessarily endorse the linked websites or any service provider, organisation, association, entity, program, information, products or services referred to, or offered on, the linked websites. You need to make your own decisions about the accuracy, currency, and reliability of information in linked websites.

It is your responsibility to make your own decisions about your selection of an aged care service provider, and you should do so in consultation with appropriate professional advice.

5. Copyright Information

© Commonwealth of Australia 2013-2021

The content on this website is copyright.

Except where otherwise indicated, you may download, display, print and reproduce the whole or part of the Information on the Website in unaltered form for:

  • your own personal use; or  
  • internal use within your organisation,

but only if you or your organisation:

  • do not use the reproduction (in whole or in part) for any commercial purpose; and
  • retain this copyright notice and all disclaimer notices as part of that reproduction.

You are not permitted to download, display, print and reproduce:

  • any photographic images on this Website; or
  • the Commonwealth Coat of Arms.

Apart from any use permitted by the Copyright Act 1968 (Cth) or allowed by this copyright notice, all other rights are reserved.

Requests and inquiries concerning reproduction rights are to be sent to the Communications Branch, Department of Health and Aged Care, GPO Box 9848, Canberra ACT 2601, or to copyright@health.gov.au.

5.1 Commercial and other use

You may not use the Website or the Portals to sell a product or service, or to increase traffic to another website for commercial reasons, such as advertising sales.

5.2 Linking to the Website

You may link to the Website, but permission is restricted to making a link without any alteration of the Website's contents. Permission is not granted to reproduce, frame or reformat the files, pages, images, information and materials from the Website or on any other Australian Government or Department website unless express written permission has been obtained from the Department.

In no event are you permitted to use this Website to sell a product or service, or to increase traffic to your website for commercial reasons, such as advertising sales. The Department reserves the right to prevent linking to this Website at any time.

6. Trademarks

This Website contains trademarks owned by the Australian Government, Liquid and third parties. You may not display or use in any manner any trademarks featured on the Website without the prior written permission of the trademark owner.

7. Security

The Department applies a range of security controls to protect this Website and the Portals from unauthorised access. However, you should be aware that the internet is an unsecure public network and there are risks that your information and transactions may be intercepted, viewed, corrupted or modified by third parties. In addition, files obtained from or through this Website and Portals may contain computer viruses, disabling codes, worms or other devices or defects.

You bear the risks and responsibility for any loss or damage caused, directly or indirectly, by these risks, and the Department and Liquid accept no liability for any interference with, or damage to your computer system, software or data occurring in connection with this Website or the Portals. You are encouraged to take appropriate and adequate precautions to ensure that whatever is selected from this Website and Portals is free of viruses or other contamination that may interfere with or damage your computer system, software or data.

You may be subject to a number of obligations with respect to the handling of information. Where relevant, this includes obligations under the Privacy Act 1988, the Aged Care Act 1997 and the User Rights Principles 2014.

Further conditions which apply to your use of the Portals, include that you must not, without the expressed approval of the Department:

  • tamper with other user accounts, or commit unauthorised intrusion into any part of the Portals;
  • attempt to bypass any security controls, disable a host, or use the Portals without authorisation
  • use any automated tools, scripts, processes, robots, data scraping or data mining tools on the Website or Portals; or
  • disrupt or impair the functionality or performance of the Website or Portals.

We may routinely log, monitor and analyse usage of the Website and Portals for any misuse, or attempted or actual security breaches.

8. Accessibility

Providing access to information for all users, including those with disability, is really important to us. The Website aims to meet the World Wide Web Consortium’s Web Content Accessibility Guidelines Version 2.0 (WCAG 2.0) web standards, endorsed by the Australian Government. If there is information on the Website that is in a format you cannot access or if you experience any other accessibility difficulties, please contact My Aged Care on 1800 200 422.

9. Responsibilities

It is important to understand your responsibilities when using the Website and Portals. You may be subject to a number of obligations with respect to the handling of information. Where relevant, this includes obligations under the Privacy Act 1988, the Aged Care Act 1997 and the User Rights Principles 2014. Unless authorised by the Department with written permission, you must not: 

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