On this page, you’ll find our contact details and information on services that can help you contact us if you need support. You can also read tips on how to share documents with My Aged Care, and access important My Aged Care resources.
Different ways to contact us
Depending on which step of the My Aged Care process you're at, you may have different reasons and preferences for contacting us.
For other information and updates, you can contact us on the phone, in person, and online.
Call us
You can call My Aged Care on 1800 200 422.
We are open:
- Monday to Friday: 8am to 8pm
- Saturdays: 10am to 2pm
We are closed on Sundays and national public holidays.
This number is free to call from Australian landlines and some mobile phones. Please check with your mobile service provider.
If you are calling from overseas, dial +61 2 6289 1555 (Monday to Friday 8:30am to 5:30pm AEST) and ask for My Aged Care.
Visit us in person
You can speak with an Aged Care Specialist Officer (ACSO) in person at various Services Australia locations. ACSOs can help with:
- providing in-depth information on the different types of aged care services
- checking if you’re eligible for government-funded services and making a referral for an aged care assessment
- using the My Aged Care website and uploading your documents
- helping you register a supporter with My Aged Care
- providing financial information about aged care services
- connecting you with local support services and specialised assistance.
Appointments are free. For details on where to find your nearest location or how to make an appointment, visit the Services Australia website.
To book an appointment with an ACSO, call the Services Australia Aged Care line on 1800 227 475. They are open Monday to Friday from 8am to 5pm.
Share documents with us
How to make a complaint
If you have concerns about any aspect of your aged care experience (or a loved one's), it’s important you raise them. Depending on your situation and your concern, there are specific complaint processes to follow.
Find accessible contact options
If you come from a culturally diverse background, speak a language that is not English, or have particular needs, you can find the information you need in an accessible format on the My Aged Care website.
There are resources available in 21 languages, and some resources are available in Easy Read format. If you have a speech or communication difficulty and need help contacting us, there are different services available to help you. You can also ask someone you trust to speak to us on your behalf.
Interpreting support
For interpreting services (offered through TIS National), call 131 450 and ask the interpreter to contact My Aged Care on 1800 200 422.
For Aboriginal and Torres Strait Islander interpreting services, call My Aged Care on 1800 200 422 and ask for an interpreter.
Support for hearing and vision impairment
If you are deaf, Deafblind, or hard of hearing, you can access My Aged Care through Deaf Connect.
If you are visually impaired, you can request information in large print or braille by contacting My Aged Care. The content on this website is also fully accessible to screen readers.
Notifying My Aged Care of changes
If information about you or people involved in your care changes, it's important to let us know. This includes updates such as:
- changes of address and contact details for you or your registered supporter
- changes to your registered supporter
- the person receiving care passing away.
You can do this by updating the details in your Online Account or by calling My Aged Care.
If a loved one passes away, you can also let us know through the Australian Death Notification Service.
Protect your information and avoid scams
Please be aware that My Aged Care will never:
- contact you directly through social media (such as Facebook) or other messaging platforms (such as WhatsApp, WeChat, Weibo), or
- ask you for your bank details.
If you believe someone is trying to scam you (claiming to be from My Aged Care), please call My Aged Care on 1800 200 422 to follow up.
If you would like to report a scam, visit the Scamwatch website.
More information and resources
Find out more about My Aged Care, and browse resources in different formats that provide helpful information about understanding and accessing aged care services.