If you are registered with My Aged Care, a personalised record is created for you. You can access your personal record through your My Aged Care Online Account. Once this is set up, you can access it via myGov.
This page covers how to set up and access your Online Account via myGov and what you can see and do there.
On this page
What is the Online Account?
Your Online Account contains important information about you, your assessments, services, people you support or who support you, and interactions with My Aged Care. You can use your Online Account to do a number of things:
- Find your Aged Care ID number – Use this unique number to interact with My Aged Care. Your ID number begins with the letters AC, followed by 8 digits.
- Update your details – Keep your contact information up to date, including your address, phone number and email.
- Stay informed – Sign up to receive SMS and email notifications
- View your services – See if you’ve been approved for services and look up information about services
- Access referral codes – See referral codes for approved services to pass on to your provider
- Review letters – Read copies of letters you’ve received from My Aged Care.
- Apply to create or remove registered supporter relationships – Request to register someone to support you to make and communicate your own aged care decisions. The process may include uploading documents.
Learn more about how to use your Online Account.
How do I access my Online Account?
To set up your Online Account, you will need to be registered with My Aged Care. Once registered, you will then need to link your myGov account to My Aged Care. You will only need to do this once.
Step 1: Register with My Aged Care
I’m already registered
Skip ahead to Step 2.
I don’t know if I’m registered
Call My Aged Care on 1800 200 422 for this information.
I’m not registered
If you aren’t registered, there are a number of ways you can do this:
- Apply for an assessment online. Before you can access government-subsidised aged care services, you need to apply for an assessment to determine your eligibility. Using the online application is easy, and only takes 10-15 minutes to complete.
- Call My Aged Care. You can call My Aged Care on 1800 200 422. We will talk with you about your needs and complete the application while you’re on the phone.
- Book a face-to-face appointment with an Aged Care Specialist Officer (ACSO) at select Services Australia centres.
Once registered, you can go to Step 2.
Step 2: Sign in to myGov
If you don’t have a myGov account, you need to create one. You can do this online with the help of the Create a myGov account guide on the Services Australia website.
If you have any trouble, call the myGov helpdesk on 13 23 07.
Step 3: Link your myGov account to your My Aged Care Online Account
Once you sign in to myGov, you need to add My Aged Care as a service.
To do this, choose 'My Aged Care' from the services list (see Image 1 below). Then follow the online prompts.
You will have to complete 3 steps to connect your Online Account:
- Confirm what kind of account you have. Tell us if you’re looking for or receiving aged care or supporting someone who is.
- Provide identification so we can find your account. We recommend using your Aged Care ID or your Medicare number. You may also be able to use your Centrelink customer reference number, or your Veteran card number.
- Confirm your contact details. You will need to provide your name and contact details as registered with My Aged Care.
After you complete the steps, you will be taken to your Online Account.
The My Aged Care service tile will also appear on your myGov account homepage. This will display alongside your other linked services (as shown in Image 2 below).
The next time you want to access your My Aged Care Online Account, you can sign in to myGov and select the My Aged Care service tile. This will direct you to your Online Account.
Once you sign in to your Online Account, you can learn more about how to use it on the How to use your Online Account page.
I’m a registered supporter for someone else – do I have an Online Account?
Yes. Similar to what happens when a person registers with My Aged Care as a client, when you become someone’s registered supporter, a personal record is created for you. You can set up and access your Online Account through myGov by following the steps outlined in the How do I access my Online Account? section above.
How can I access information in my Online Account about someone I support?
Only certain registered supporters can use their My Aged Care Online Account to access the information of someone they support. To do this, you will need to be added as a registered supporter with either the consent of the older person you support to access their information, or be their active appointed decision-maker.
To access information about the older person you support, you will need to sign into your own Online Account first. You can then access their records through your own account. You can use your Online Account to review and update information for yourself and the person you support.
For step-by-step instructions, see Your Online Account Guide: Support networks.
What is the difference between the Online Account and My Health Record?
The My Aged Care Online Account contains important information related to your aged care assessments, services, people you support or who support you, and interactions with My Aged Care. It allows you to manage contact information, receive notifications, access referral codes, review past services, and read letters you received from My Aged Care.
My Health Record contains important health information that you and your healthcare providers have added, all in one place. This may include clinical documents (such as allergies, medications, and test results) and Medicare information (including your Medicare claim history). Having all this information in one place helps both you and your healthcare providers make informed decisions about managing your health.
If you have recently been assessed for aged care services and have a support plan, you can ask your assessor or My Aged Care to store your support plan on your My Health Record to make it available to your healthcare providers. You can change your mind at any time by calling My Aged Care on 1800 200 422 and requesting for it to be shared or removed. You can also view your support plan in your Online Account.
Learn more about My Health Record.