The new Aged Care Act has started on 1 November 2025. To support the transition to the new Act, we are upgrading some website tools. You can read more or contact My Aged Care on 1800 200 422 for general information.

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Aged care reforms

A new era in aged care

The new Aged Care Act and the Support at Home program are now in effect. This marks a significant step forward in how we deliver aged care in Australia and will create a system that is safer, fairer, and more respectful – with older people placed at the centre.

General announcements

My Aged Care website upgrade

My Aged Care website tools will be upgraded during the following times and dates to reflect the new Aged Care Act, starting 1 November 2025.

Aged care reforms

Important updates for providers

A new My Aged Care website will launch on 1 November 2025 to support the start of the new Aged Care Act.

Aged care reforms

New Aged Care Act starts on 1 November

The new Aged Care Act begins on 1 November. It puts you at the centre of aged care. It creates a safer and fairer system and ensures everyone has the quality of life they deserve.

Aged care reforms

New My Aged Care website coming soon

A new My Aged Care website will launch on 1 November 2025 to support the start of the new Aged Care Act. The improved website has been designed with older people, their families and supporters at the centre.

General announcements

Letters to home care recipients to prepare for Support at Home

The Department of Health, Disability and Ageing has sent letters to current Home Care Package recipients and older people approved for Home Care Packages to help them prepare for the new Support at Home program ahead of 1 November 2025.

Aged care reforms

A trusted aged care workforce

From 1 November 2025, the new Aged Care Act introduces stronger laws to make sure workers deliver safe, high-quality and rights-based care.

General announcements

Aged Care Volunteer Visitors Scheme

The Aged Care Volunteer Visitors Scheme is a free program that can connect older people in Australia with an ongoing volunteer visitor in their area.

Aged care reforms

Changes to the Commonwealth Home Support Program

When the new Aged Care Act starts on 1 November 2025, it will bring changes for people accessing the Commonwealth Home Support Program (CHSP). Under the new Act, everyone receiving government-funded aged care must be registered with My Aged Care and have an aged care needs assessment.

General announcements

Explore the OPAN self-advocacy toolkit

The self-advocacy toolkit can help you learn what to expect from aged care providers and speak up for yourself or someone you care for. The toolkit can help you with aged care rights, options and help with decision-making.

Aged care reforms

What is the Aged Care Quality and Safety Commission?

The Aged Care Quality and Safety Commission makes sure that aged care services provide the best care possible and respect your rights, in line with the Charter of Aged Care Rights.

Aged care reforms

Setting the standard for quality aged care

From 1 November 2025, the Quality Standards will be strengthened under the new Aged Care Act. The strengthened Quality Standards set the standards for the level of care you can expect to receive.

Aged care reforms

Watch the Support at Home webinar recording

The recording of the Department of Health, Disability and Ageing’s August Support at Home webinar is now available. The webinar gives an update on the new Support at Home program, which will start from 1 November 2025.

General announcements

My Dementia Companion: Online tool

My Dementia Companion offers personalised and practical support for a person’s dementia journey. It is easy to use and accessible at any time online.