Accessible for all

We provide information that is accessible for people with particular needs, such as hearing or vision impairment.

• My Aged Care is an accessible website, designed to be usable by people with particular needs. The content on this website is also fully accessible to screen readers.
• If you are d/Deaf, Deafblind or hard of hearing, you can access My Aged Care with a sign language interpreter from Deaf Connect.
• If you are visually impaired, you can request information in large print or braille by contacting My Aged Care.
• If you want someone to speak to My Aged Care on your behalf, you can register them as your supporter. 

People who find it hard to speak or understand English can contact My Aged Care through the Translating and Interpreting Service (TIS National), for the cost of a local call:

1. Call TIS National on 131 450.
2. Tell the operator the language you speak.
3. Ask the interpreter to call My Aged Care on 1800 200 422.

You may need to wait on the line for the interpreter, or the operator may need to call you back when an interpreter is available.

When you are speaking with the interpreter, they will call My Aged Care for you and interpret your conversation.

You can also visit National Accreditation Authority for Translators and Interpreters (NAATI) for more translation and interpretation services.

Aboriginal and Torres Strait Islander people (who speak one of the below languages) can call My Aged Care on 1800 200 422 and ask for an interpreter from the following list of languages:

• Alyawarre
• Anmatyerre
• Arrernte (Central / Eastern)
• Arrernte (Western)
• Djambarrpuyngu
• Gumatj
• Murrinh Patha
• Ngaanyatjarra
• Ngaatjatjarra
• Pintupi-Luritja
• Pitjantjatjara
• Kriol (Top End)
• Torres Strait Creole (also known as as Yumplatok)
• Warlpiri
• Yankunytjatjara
• Yolngu Matha

Through the interpreter, My Aged Care will answer your aged care questions and then, if asked to, assist you with accessing services.

People who have a hearing or speech impairment can contact My Aged Care through the National Relay Service in 2 easy steps: 

1. Select your preferred NRS call channels detailed on the NRS website.
2. Provide the NRS with our phone number: 1800 200 422.

If you are d/Deaf, Deafblind, or hard of hearing, the National Sign Language Program (NSLP) provides free sign language interpreting and captioning services for older people through Deaf Connect. The NSLP can help you engage with aged care services and take part in professional and social activities. You can also use Deaf Connect through the NSLP for health and medical appointments that have a Medicare rebate.

These services are available for people who don’t have access to interpreting services through aged care programs or the National Disability Insurance Scheme (NDIS). You don’t need an aged care assessment to access this service.

To make a booking, visit the Deaf Connect website, call 1300 773 803 or email interpreting@deafconnect.org.au well in advance to ensure an interpreter is available.

Our Auslan captioned introduction video can also show you how My Aged Care can help you find Australian Government-funded aged care services.

Watch the video.