In this section, you can learn more about how a family member, friend, or someone you trust can be registered as a supporter. You can also learn how advocates and care finders can help you, and what legal and financial advice you can get to help you.
Registering a supporter
If you want someone to be involved with you in aged care discussions, help to access and update information, and/or support you to make or communicate your own decisions, you can request to register that person as your supporter.
A registered supporter can be a trusted family member or friend of your choosing, who can help you to request, access and understand information and communicate your wishes. They can also support you by talking to assessors, aged care providers, the Aged Care Quality and Safety Commission and My Aged Care.
Becoming a registered supporter
If you’ve been asked or would like to become an older person’s registered supporter, there are duties you must uphold. This includes acting in a way that promotes the older person's wishes and preferences. When performing these duties, you must act honestly, diligently, and in good faith.
It’s important to understand the role and duties of a registered supporter before making your decision.
If you are not sure you can fulfil this role, you have the choice to declare a conflict of interest.
Setting up a supporter relationship
If you're ready to request to register a supporter, there are a few ways to do this.
You can complete and submit your details:
- using the registration form
- by calling My Aged Care
- during your assessment process
- face-to-face with an Aged Care Specialist Officer, or
- in your Online Account, if you have one.
The options that are available to you will depend on your situation.
Advocacy, care finders, and organisations that can help
You don’t have to be alone while navigating aged care. There are people and services that can help support you and advocate for you. Whatever help you need, there are support options available to make your aged care experience easier.
Advocates
Financial and legal advice to support decisions about your aged care
Accessing aged care can be a big decision, particularly if you are looking to move into an aged care home. Make sure you get the right financial and legal support and advice.
