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Social support and community engagement

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Keeping in contact with your community is important for your health and wellbeing. This social support service keeps you connected, whether it’s someone accompanying you to a community or social event, or helping you video chat to a friend on your computer or tablet. This service helps you to stay connected with your community and culture, in person or online.

This service includes:

  • group or individual social support   
  • accompanied activities   
  • cultural support   
  • digital education and support   
  • assistance and expenses to maintain personal affairs.   

This service does not include:

  • general expenses, such as the cost for tickets, accommodation, membership, or devices
  • services that could be subsidised through other programs
  • domestic assistance, such as grocery shopping. 

How it could help

  • Transportation, support, and company at:
    • cultural or community events
    • socialising, such as visiting friends
    • appointments, shopping, or other activities.
  • Help with digital learning, such as paying bills online, or accessing Telehealth
  • Support to manage and maintain personal affairs, such as preparing to sell your home or arranging a will
  • Covering expenses such as internet and/or phone bills, if you are homeless or at risk of homelessness and support is needed to maintain connection to services. 

How can I access this service?

This service can be provided through the Commonwealth Home Support Program, the Support at Home program, or Transition Care Program. Your aged care assessor determines your eligibility to access these programs and this service. 

Support at Home program

Designed for those with more complex and intensive care needs. It provides ongoing access to services, assistive technology and home modifications to help you stay living independently at home for longer.

Commonwealth Home Support Program

Entry-level care for those who need a low level of support to keep living independently and safely at home. Supports can include one or two basic services.

How this service is helping others

Community transport was a perfect way to help Hannah socialise

Hannah had always been very active, meeting friends, running errands, and taking part in community activities. But her cataracts had become bad enough that she had to stop driving.
  • Social support and community engagement
  • Transport

Fatima found that nursing care and social support helped get her out and about

Fatima lived with Parkinson’s disease and was finding it harder to exercise. After her husband passed away, life became much more challenging. So she contacted My Aged Care.
  • Nursing care
  • Social support and community engagement

How transition care helped Omar recover after a hospital stay

Omar had a fall and needed surgery. Knowing that he would have limited mobility once he was back home, a social worker referred Omar to My Aged Care while at hospital.
  • Equipment and products
  • Domestic assistance
  • Personal care
  • Social support and community engagement
  • Transport
  • Assistance with transition care
  • Allied health and therapy
Find out if there are providers in your area who offer these services

How do I get assessed for services?

An aged care assessment determines whether you are approved to access services. Using our online tool, you can check if you meet the requirements for an assessment before you apply for one.