Published date: 14 October 2024
Starting the journey to aged care can be difficult and it’s important to find an aged care home that best meets your needs.
Star Ratings is a great place to start your research to help you make a more informed choice – you can compare the quality of care, safety and services of aged care homes across Australia.
How do Star Ratings work?
Each home receives an Overall Star Rating and ratings against four sub-categories:
- Residents’ Experience is based on anonymous feedback from people living in aged care homes – around 20 per cent of all residents are surveyed each year.
- Compliance is how well the home is meeting its obligations to provide safe, quality care and services.
- Staffing measures the amount of care provided to residents by nurses and care workers – this is compared with the minimum average care targets set by the Australian Government.
- Quality Measures look at areas of health that are important indicators of care quality, including pressure injuries, unplanned weight loss, falls, the use of restrictive practices such as physical restraint, and how medicines are used.
Based on performance, aged care homes receive an Overall Rating of between 1 and 5 stars - the more stars, the better the quality and safety of care.
Where you can find Star Ratings
You can find Star Ratings for aged care homes on the Find a provider tool.
Using the tool, you can filter homes by rating as well as the things that are important to you, like specialised care, health support, language and faith.
In addition to using Star Ratings for your research, you can also contact each home directly for more information on yours or your loved one’s specific needs and to check availability.
To find out more about Star Ratings, visit www.health.gov.au/StarRatings
Last updated date: 21 November 2024
